Customer Testimonials
Will was very informative and helpful during this process. Process was quick and pain free
Kareem got the job done quickly and delivered on the vehicle promised in minimal time.
I purchased a vehicle from Ryan and he was great. Made the transaction very smooth and easy!
Perfect experience, quick, complete, I did not buy my car at this dealership but have always gone there for service. Very nice waiting area, coffee, snacks, very clean & quiet. Will continue to service Schaumburg Subaru for the life of my Crosstrek. Is
Very good experience. I love my car. Jim was polite and easy to work with.
Very friendly and convenient service and cared for my car. Should last a long time with this carr
Jim Branaski, is an honest salesman. I would buy from him again. I Iove my car.
Jim was an immense help with the car buying process. We were able to find a vehicle with my ideal specs at a desirable price. He answered all of my questions and made sure to go over the paperwork. I never felt rushed or pressured into buying something I didn’t like.
Schaumburg Napelton Subaru has consistently been a safe and trustworthy dealer to go to to have my 2019 forester serviced. It employs trained and professional technicians who complete their work in expected time and accurately. I have not been disappointed with the work they have done on my 2019 Forester.
Caring customer service David loves people and his job! Made our experience great! Ty Napleton
Dave was polite throughout the buying process. He was very helpful letting us test drive the vehicles we were interested in until we found the right Subaru. We had a great car shopping experience.
The service staff at Subaru Napleton’s Schaumburg location is always amazing, accommodating, courteous and thorough.
Keith Meyer is an excellent agent so helpful and everyone is so good and helpful
I choose where I buy a car by the service I get through the service department. I have bought 3 Subarus from Napleton and plan on always buying there. They are friendly and knowledgeable but mostly they are honest. I can trust what they say I need and what they plan to do. They are the best!!
Will Rivera at this dealership got me into a car I liked and out the door in time for me to make it to work in the evening, and was very nice and accommodating along the way. The whole experience was smooth and frictionless
Purchased a vehicle which had transmission issues within the first week of purchasing. Dealer will not honor the 15 day/500 miles warranty which is state law. Refuses to repair the vehicle even after it was verified by a technician there that the transmission has failed.
Bought my Ascent in 2022 from Napleton and have had all my maintenance done there. Super easy to schedule thru the app, always a nice experience working with Keith and always fast professional service including a car wash. Thanks Napleton. Now when will Subaru come out with a hybrid Ascent?
The staff is very knowledgeable and professional. It makes bring my vehicle in for any service a good experience.
Service writer knowledgeable and took care of the problem quickly and thoroughly.. Have always had good service from this dealership.
Kareem Thomas made buying my first Subaru easy, fun and exciting!!! I will be coming back for my next car and buying from Kareem Thomas…
Kareem was very helpful guiding us through our daughter’s first car purchase. Everything went quickly and smoothly.
Great day buying a car. John Gomes is a super individual and made the process easy and seamless. Awesome dealership. Enjoy!
The dealership had a nice vibe. No one was pushy - at all. We met Kareem who was very knowledgeable and helpful. He found us a car and we came back. Overall great experience
Best quote given immediately after emailing, couldn’t be beat by 2 other dealers. Kareem was a pleasure to work with
I had a great experience from start to finish. Would highly recommend coming here. Love my Subaru!
My car was stolen 3 weeks ago and totaled in less than 24 hours. I was devastated and so upset that I would have to begin the car buying process, especially knowing how difficult it can be. Kareem helped us look at some used cars, but suggested leasing as a potential option due to my needs. I am so grateful he offered this option and explained it in great depth what that would entail, which was highly appreciated. He never tried to oversell or push any car on us while we were here. Buying a car, especially as a woman, can be ... Read More DealerRater - May 7, 2025
One of the best experiences in buying a car we’ve ever had. Our salesman John Gomes is a treasure and a significant asset to the Napleton organization.
We had some issues that we needed to talk to someone about. We reached out 10 times via email and phone calls . Wow Chris Napleton
Great and prompt service, they keep me informed with a good rundown of what’s going on!
Very knowledgeable persons in the service center is a positive feature of this dealer shop. The negative side is that there is no automatic car washing facility in this dealer facility.
Great experience both times I've been there to purchase my Subaru! Russ is very knowledgeable and makes the whole process super easy. I appreciate his honesty, and openness. Makes me feel like we've been friends forever, due to his great personality. Thank you!
Great experience from first meeting Kareem to driving away with my car. I was very comfortable in all interactions.
Thank you to John Gomes!! Always knowledgeable and helpful with the Subaru product line. He went above and beyond to help me with accessories for my 2025 Forester. What an amazing vehicle!! Just like John said it would be!! Thank you to Mr. Gomes and the entire staff at Neplton!! Always making the customer's needs a priority!!
We purchased a Subaru Ascent from RUSS HARRIS and we are very pleased with his services. He was very knowledgeable, kind, considerate and helpful! We highly recommend him when looking to purchase a car.
Customer service supervisor is Is very good at explaining the problems and their solutions for them.
staff in the service dept are very nice very accomodating explain what needs to be done Waiting area is clean they have snack and drink available for the customer
Very efficient business operation throughout leasing process. Outstanding service department provides excellent care and maintenance of vehicle with honesty practiced throughout .
Very nice Dealership! Went in for the Ascent, would definitely recommend. Aldin was excellent and helpful
The staff was courteous and respectful and car was serviced in a timely manner. I take was quick and easy.
Very impressed with the service. I had an appointment at 11:00 and was taken in right away. Keith checked my car in, answered all my questions and my vehicle was serviced very quickly and I was on my way.
this is an all around dealership from the time I purchased the suv i feel like family
Was looking for a new car after 22 years - the Subaru Forester is the perfect car. Love the color, all the safety features, and it drives very smoothly. Great people to work with including the Sales person (John), service manager (Jonathan) and finance manager (Nick). Thought I wanted a used car, but the new one was just a little more.
Kareem was very patient with us while shopping for our new car. We came back numerous times before buying our 2024 Forester. He was kind and informative and we never felt pressured for a sale. When we were ready, he made the whole process very simple and painless. We just came back for our appointment with Connor to explain all the features. This process was handled very thoughtfully and professionally from our first meeting with Kareem (3 months ago) through our meeting with Connor a month after picking up our new car, and learning about all the special features.
I am grateful that I have Keith Meyer as my service representative. He is knowledgeable, friendly, thorough and communicative.
Russ was knowledgeable and the whole staff made the car buying process easy and stress-free
Had my car serviced yesterday. I was greeted by Keith, who is top notch!! I explained what I had picked online for service, but I didn’t think I needed all of it. He went thru everything with me, and told me only what I did need, based on my milage. I can’t say enough great things about Keith and the Service Dept. They are the BEST and I wouldn’t go anywhere else! It’s peace of mind for me, that I can trust them to tell me exactly what I need and no more! Thank You again ... Read More DealerRater - Nov 17, 2023
Thought long and hard on this review. The dealer ship will lie and tell you what you want to hear to buy . They will also tack on extra warranty and not tell you about it. * which you can cancel* . Also there "cpo" charge is something they will come down on first. Do not pay that because you do not need to. Would highly recomend doing third party financing so the finance managers can't take advantage of you like they will try to . Onto the service department. They are on a different wave length than the dealer. They ... Read More DealerRater - Oct 26, 2023
Keith took great care with our Outback. We added some cosmetic trim parts. Keith took of ordering the parts, setting up the appointment anything else that was required. The parts were a perfect fit and improved the look of our car, thank you again!
The service department is always pleasant to deal with. They welcome me each time and go over what needs to be done. They keep me updated while I wait and explain the repairs that are found to be done. Checking out is extremely simple too!
They went above and beyond what I might have expected to schedule my service when I needed to get a tire repaired due to damage from a road hazard.
Tim Poulos is a great salesman. And Keith Meyers is just thee very best Service Manager.
The easiest car buying experience I have ever had. Highly recommend. Russ was my salesperson and he was amazing
I love my Suburu Forester from Napleton Suburu. The service is excellent. The staff is very professional and accommodating always. Mr. Keith Meyer( service advisor) I very professional and helpful. Would recommend Napleton Suburu to Friends and family. Sabera Roshanali
My wife and I went in to test drive the Impreza. We found it to small and not really to our liking. Russ our salesman, suggested the Crosstrek, which we test drived also. We fell in love with it, and he was very informative and pleasant to deal with. Needless to say, we bought the Crosstrek, and our extremely happy with it.
Very pleased with the service and everyone was so friendly ,informative and helpful! Will return for service
Brought my vehicle in for oil change and tire rotation. Did not receive tire rotation and they didn’t even check the air in my tires. Every tire had a different pressure varying +\- 5 lbs.
Pleasant staff. Very clean with a nice eating area for customers, complete with complimentary snacks and beverages.
I was looking for a replacement car as we were returning our lease. We saw the car we wanted to look at and the sales rep named Russ helped us out. He made it easy to work with and was very respectful and professional. The sale was so easy and didn't take long. We appreciated how long it took. Russ's manager also took a vital role in the sale. Financing Dept was also very easy and fast. Nothing was over looked.
Steve Black great sales representative Knowledgeable of the vehicle I bought Listened to me and very helpful
This dealership has always been the best in their service. This last time they were able to coordinate the replacement of a windshield along with normal service that was due. It consolidated my time very efficiently into a single visit and all done in a reasonable time frame. That being stated there was some miscommunication between the parts department and the the service area, I had to pay for the windshield upfront before they would order it, but that info was not known to the service writer, he looked into it and corrected the error. Great job was done by ... Read More DealerRater - Jan 3, 2023
They took my whole engine out to fix a leak. Was left with over $2000 in collateral damages that they refused to repair. SCAM BEWARE!!
Always excellent service,Keith and his crew are great, see him for your service needs
STAY AWAY!!! Company uses deceptive sales tactics to charge for extra warranties while avoiding to disclose full amount of the warranty cost! Sales person was Charles and finance person is Nick I believe.
In addition they have slipped in a 2nd extended warranty contract with pile of paperwork that was ready for signing hoping I won’t notice and I didn’t until I got first bill from financing bank stating what I owe. Dealership effectively charged me extra $4,000 for warranties I didn’t want and are now refusing to cancel them for a pro-rated refund. I have been trying ... Read More DealerRater - Jun 18, 2021
This was my first time purchasing a car. They made it super easy for me find the car I wanted. The rep I worked with was extremely knowledgable and worked helped me work around my budget.
The folks at the dealership were very welcoming and helpful. Kareem Thomas was courteous, personable, and really listened to what I had in mind. In addition he was very friendly to my family which made everyone feel at ease. A great experience.
Would like to thank Charles Balfour for making the experience so easy when purchasing my Crosstrek. Also a thank you to Lance Fozo for doing a great job showing me how to work all the car features.
Had went in to purchase a used car alen v. Sales and max sale's manager worked with me on promo to show how after 63 months a new would work best and cheapest over time. Left a deposit fairly substantial amount. Ended up not purchasing do to a issue I was having nothing to do with napleton subaru. Gladly refunded my deposit and was told if they could ever help give them a call. C.East
I have always been completely satisfied with the work performed on my Subaru. Keith Meyer , my service rep , has always been very professional and responsive to my needs and questions. I always appreciate a car wash after the car has been serviced.
I'm 69 years old, having experienced numerous Service Centers, some are good some are bad, few are excellent. Napleton's Schaumburg Subaru Service Center is excellent. Recently I broke my side view mirror, took it to Napelton's to have Service Manager Keith Meyer look at it and give me an estimate to repair. It was reasonable and I scheduled the service repair. The parts arrived in 3 days, the repair was scheduled at a convent day and time for me, was completed in one hour and the quality of work was outstanding. Best of all the cost of the repair ... Read More DealerRater - Dec 1, 2020
Awesome service, assistance without pressure and professionalism. Thanks to Charles Balfour and the rest of the Subaru team. He even checked in a week later.
No pressure, no games, best price. Very helpful with any questions/concerns. Made my buying decision very easy. Excellent follow up after purchase. Way better than other Subaru dealers that I visited.
After negotiating the price of a certified pre-owned Subaru down to where I would agree to buy, the sales manager, Jeff, steps in and says there would be a $750 additional fee tacked on to the listed price for a "certified pre-owned inspection" and then refused to budge on the price, claiming that dealers do not negotiate with prices now that they list cars online. I was lied straight to my face and told that all dealers who sell certified pre-owned Subarus do not include this phantom "inspection fee" so they get customers through the door. This ... Read More DealerRater - Jun 23, 2020
Excellent service. Knowledgeable, friendly, and caring.... Purchased a pre certified vehicle in May. My first time buying a vehicle and it was a good experience. I would recommend the dealership to anyone interested in a Subaru.
From the moment I have purchases my subaru in 2018 until now I have had nothing but poor experiences with the service department. I paid extra to have all of my oil changes and basic services covered for the first 3 years. When I went for my first oil change I was told I did not have this service. Even when I presented proof that I paid for this service nobody would look at my paperwork. A manager, who was also rude, then told me he would 'do me a favor' but stated I did not have the extended service plan. I ... Read More DealerRater - Jun 16, 2020
They solved my problem with the battery going dead after a week of not using the car. It turned out that two of the batteries were defective, and they replaced it with a third battery. So far I have had not problem with this battery. They were very helpful and considerate.
Had an appointment , pulled car in right away , finished job very quickly .They washed my car. I Was Very happy and with a clean car with no other issues.
I have been taking my Foresters to Napleton Subaru in Schaumburg, IL for the past 8 years. I have had nothing short of an excellent experience there. I normally work with my service advisors, Keith and Nate. Both are thorough and personable. They keep in informed via text – very convenient and efficient. When I went in to purchase an extended warranty a few years ago, the finance guy was not available so Chris Napleton set it up for me. He’s a great guy too! I highly recommend Napleton Subaru for both a new car purchase and ongoing service.
Awfu servicel and do not stand behind what they sell! Sold us a bad car and says "too bad" Customer service... there is none!! Please dont buy from them!!
I took my ‘07 WRX to get worked on a recall for an air bag! Dropped my car off January 15th! Picked up my vehicle February 14th! Came back and found a dent on my passenger side fender. Service advisor Jasmine was giving me and my Dad attitude the entire time picking up my vehicle asking why our loaner key didn’t have the vehicle tag on it cause it must have fallen off after having the loaner after 1 month! I would leave numerous messages after services advisors not picking up and wouldn’t get a call back 2 days later! I’... Read More DealerRater - Feb 15, 2020
Business like,friendly,efficient.Mike Spencer made buying a Subaru Forester a good experience.Lance Fozo was a brilliant delivery specialist.Thanks very much.Rod and Joan.
Excellent sales staff, this had to be by far the best experience in buying anew car, I wish I would have purchased my other Subaru from them
Walk away from this dealership.. They try to deceive you by saying rock bottom with no negotiation. Be very firm and ask for open disclosure!! I had bad experience with one of sales person including the manager. They indicated they found my preapprocal letter code which was uncalled for. I refused to let them run the credit report and financing since Chase Bank is really high. Be cautious they are affiliated wirh Napleton of Arlington Heights too so their cars get moved. The car was sitting for 60 days with low mileage. Sales rep and manager didnt give me any answer ... Read More DealerRater - Nov 13, 2019
I was nearing the end of my lease and needed to shop for a new car or lease option. I wanted to explore pricing through email as I already knew what I wanted after turning in my current vehicle. I was told prices were unavailable for the new model while also non negotiable for the older model, and neither year's vehicle price could be discussed to purchase or lease without coming into the dealership. The brief communication I did have through email was also demeaning in tone as confirmed by others who read what was mansplaned to me. As ... Read More DealerRater - Oct 29, 2019
I knew exactly what I wanted yet the car was NOT on the lot's. I called Schaumburg location and talked to Tim, told him what I wanted specifically. He located the vehicle (new) and got it transported into this location within 5 day's! No games, honesty and was in and out with new car and trade in within an hour! Love my car 🙂
BEWARE DO NOT BUY A CAR FROM NAPLETON SUBARU. I purchased a used 2009 Subaru Forester XT on 8-15. Before leaving I noticed the tire pressure light on. I asked the sales man if this was an issue he said all it needs is air and it will turn off! Not even 24 hours later the check engine light turns on, traction control light is on, TPMS tire light is still on & cruise control lights all illuminated on the dashboard. I bring the car in immediately. After waiting 2 hours to diagnose the vehicle I was told there are no tire pressure ... Read More DealerRater - Oct 1, 2019
Bait and switch at purchase 10/23/19 ..2019 outback.electrical problems early on. In 3 times.last was fro 7/24 to 9/14..3 more electrical problems.
PLEASE READ BEFORE VISITING NAPLETON'S SCHAUMBURG SUBARU...
I purchased a pre-owned vehicle from Napleton's Subaru of Schaumburg. The vehicle was described as in great working condition without any defects. The sales person (Mike Krummick) noted that the vehicle had passed a complete rigorous inspection before being offered for sale. My requests to take the vehicle to a mechanic for testing were denied on multiple occasions.
After purchasing and driving the vehicle for a few days the check-engine-light appeared. I took the vehicle to a reputable mechanic near my home. After inspecting the vehicle and running computer diagnostics the ... Read More DealerRater - Sep 18, 2019
Bought a new Touring Outback a few months ago, got a good price I think but had to bring back next day for issues I saw later. Service manager was good he did work himself. I bought a lot of new cars in my days and they always had a delivery check list, not here. I wasn't even sure if they checked fluids. Well its my second Subaru bought first one at other dealer so I guess I will get service done else where. Plus I spoke with girl service writer and she didn't seem to know much ... Read More DealerRater - Sep 12, 2019
I had an appointment at I want to say 5pm on a Tuesday (the same week as the 4th of July). I arrived at around 4:50pm and waited in the service bay while the only customer service that was there made small talk with another customer, completely ignoring me. I waited for 10 or 15 minutes before another person came and even acknowledged that I was even there. I came in for an oil change and tire rotation as well as servicing the factory recall on my cars stereo. I was told my car would be ready to pick up that night. ... Read More DealerRater - Jul 24, 2019
I leased a new Subaru and they found car that I wanted and brought it in.. Nick was very easy to deal with and has been very responsive even after all was signed and delivered.
I worked with Russ in sales and Charles in finance. They were great to work with and made car buying enjoyable. Car buying and dealerships can be overwhelming. I would highly recommend working with these gentlemen. They were willing to work with a reasonable offer.
Purchased a 2016 Subaru.
Only after the paperwork was signed and I was taking delivery was I notified that I was being given only 1 key for the car.
I was given assurance that they would find the other keys. A few days later I followed-up and was told not only hadn't the keys been located, but I was now responsible for getting additional keys at a cost of $150+ per key.
I discussed my need for an additional key with the salesperson and sales manager and was told that keys were not their responsibility. They would provide a key to me, ... Read More DealerRater - Jun 24, 2019
Never a problem with their sales people. I do however have to say beware of the service department. I had service change oil and check car prior to trip. After driving 6 hours I heard a loud pop. The oil drain plug came loose in Missouri. Napleton service obviously never torqued it down properly. This meant a tow by AAA. No Subaru dealers in area so was taken to GMC dealer. They did a great job checking out car for problems. Got going again following morning.So add price of towing, lost time, and an unplanned motel stay to my trip. ... Read More DealerRater - Jun 13, 2019
My salesman Nick was not pushy, super helpful, incredibly knowledgeable and easy to talk to. Max my F&I guy was also the same. great team here, definitely would recommend them. I leased a new car 2019 Ascent. Most people i talked to before here barely knew anything about it because it just came in. So when as a consumer i walk into a dealership to talk to you about your product and i know more than you, that's a problem. not here, they were on top of it. Very happy with the service. The only complaint i have ... Read More DealerRater - Apr 27, 2019
I have a 2017 BRZ and the battery strap was loose so eventually after making enough turns in the car one of my positive leads broke off from fatigue. Called to make an appointment to get the car looked at since it’s under warranty. 30 minutes on hold I get ahold of someone and make an appointment. Yadyada they see what needs to be done and order the parts. Another dreadful phone call later and I’m there to get it fixed. Guy said it would take an hour. 2 hours later I call and he goes “you beat me to it!” ... Read More DealerRater - Apr 18, 2019
Bought a 2005 BMW X3 preowned from this dealership, 300miles later the transmission went. bougHt the car for 4,500 and a bmw transmission is basically the same price. Needless to say I got scammed.
My son and I went for 2018 but all Subaru were recalled so we end up with 2019 outback.
Love love it. All the perks no complaints about it.
I drove all the way from Michigan it was a great experience the salesman people and staff were polite they even came down on the price what we would purchases a 2018 we was able get a 2019for that price great deal .
The one thing I will say before writing reviews read your Manuel’s first and know about vehicles, and what talking.
The cons I read about Subaru It was being sluggish that ... Read More DealerRater - Jan 11, 2019
Good service, my battery needed to be replaced and it's a new car. I pulled into the wrong spot and some guy who works there was not happy. I guess he had not had his morning coffee. Other than that, the experience was fine
They are more interested in getting the deal rather than service their customers. The workmanship is sloppy and below industry standards. When they put the new license plates on the van they couldn't figure out how to remove them so they left them and used sheet metal screws above them. They also were unwilling to repair the switch to open the hatchback of the van. I fixed it for $11.00 don't get sucked in by how great a vehicle with them.
We drove many hours from Michigan for a car they had. Come to find out it didn’t have a title! Called the dealership numerous times and they delayed filing for a duplicate title and refused to issue me another temporary plate since mine expired. It’s ridiculous that they dropped the ball like this and refuse to fix it! They had the car on their lot of six months and didn’t bother getting a title. They sold a car with no title. Absolutely ridiculous. I’m spreading the word how bad our experience was.